Stonehaven Remodeling Services Inc.

Katt

I hired Stonehaven Remodeling Services to remodel my home, which include installing hardwood floors, granite countertop, tile backsplash and painting. (Cost: Over $13,000.00)This remolded was a nightmare from start to finish, the absolute worst of all was when unsupervised employees sanded an old floor covering in my kitchen , which they should never have done, and covered my entire house and all its contents with POISONOUS ASBESTOS dust. An Environmental Testing Service came and took a floor sample to test for asbestos. A few days after the test, I asked Mr. Chris Chambers, owner of the company, what the results of the test were and he stated to me, " It showed just a trace of asbestos and there was nothing to worry about". At that time I had no reason not to trust his integrity. Four months later, during the filing of a complaint I was forced to file with the Better Business Bureau,(details below) I became aware that Mr. Chambers had failed to provide me a copy of the report from the ETS about the asbestos. I contacted the Environmental Inspector and he immediately e-mailed me a copy of the report. Upon reading this report, TO MY HORROR, I found out the flooring sample showed much more than "A TRACE", but in fact the amount of asbestos was "ABOVE Federal EPA Recommended Limits", and the report recommended that the homeowner be notified of findings, which were: “Possible Health Risk; Many studies have proven that exposure to chrysotile asbestos can cause a number of serious health conditions, including lung cancer, asbestosis and mesothelioma”. As I stated before, Mr. Chambers did not tell me the true results of the assessment report. He in fact LIED to me about the findings and willfully withheld this important information, and in doing so, exposed me and my family, my grand babies! to asbestos dust and the deadly risks associated with exposure. His work ethics, negligence, and morality are inexcusable. To put me, my family, and especially my grand-daughters at the slightest risk through his lies and negligence is unacceptable! Over 20 items broken in my home, and the brand new wood floors under my refrigerator was ruined by water that leaked due to the crew’s negligence in moving my refrigerator numerous times. The lid to my washing machine, the timer knob on my oven, the glass stove-top scratched, over 20 holes were punched in the new hardwood floor and scratches too numerous to count. There were many others, including the damages done by his housecleaning service which consisted of three broken window blinds, severely scratching the front of microwave, broke a 120” wooden curtain rod, damaged a solid oak sofa table (which I have had for over 20 years) and broke a custom crafted and one of a kind child’s chair that was hand made by a friend of our family. Mr. Chambers would never give me a time of arrival, but instead said his workers would be here between 8:00 and 9:00. They were late 80% of the time. I was left to be General Contractor myself, as Mr.Chambers rarely was here to supervise the workers he sent to my home. I was the one left to deal with the problems, or work was halted until Mr.Chambers could be reached for instructions. A completion date was written in the contract, which was set well past the presumed completion date by Mr. Chambers at our initial meeting, because I had family coming into town for the holidays and needed the crew out by then, and Stonehaven not only failed to meet the generous deadline set and agreed upon in the contract, but went over that date by 6 full days. I was forced to file a complaint with the Better Business Bureau when, after 6 weeks and 5 requests, Mr. Chambers continuously refused to give me sales receipts for materials bought during the work he did in my home. I needed sales receipts to enforce my warranties on these products. Mr. Chambers responded to my complaint by accusing me of being a “customer who just wasn’t going to be happy”, and still refused me the receipts. It took four more months of back and forth thru the BBB and me finally having to hire an attorney for Stonehaven to give me the receipt I needed to enforce the 50 year warranty on my hardwood floors. Mr. Chambers refusal to provide we with a simple receipt so I can be provided any warranty on the $13,000 plus remodel of my home, his negligence and complete failure to safely deal with the toxic asbestos in my home , the direct lie and willful withholding of important information and possible health risks to me and my grandchildren, and the above mentioned damages, are reasons I feel I must write this review. If this review can help just one other person then the truth I have shared and the time and effort it took me to go through the nightmare of the last eight months will be worth it to me. God bless.