Holloway Tile And Stone Works

Denise Rolen

Holloway called me back on July 9th, 2015 and said that either I take down my bad review (see below) of his business or he will sue me for defamation. I said that every word in them was true and if he paid me what he owed me, I would take them down. So we spent several hours preparing a fully detailed, and complete accounting of just what happened: Selected and purchased tile and interviewed contractors to remove the wood floor in our kitchen and replace it with tile. We selected Holloway Tile and Stone. That process started in June of 2014, and the work was scheduled for November of 2014. In that it was a kitchen floor being removed and installed, there were appliances that needed to be removed. In moving the refrigerator out of the kitchen and into the dining room, Holloway scarred the dining room floor. We agreed it was his responsibility to restore it. He said he didn’t know much about wood floors, but he’d like to try performing the repair rather than call his insurance and hire another contractor. He identified it as a hardwood floor, and said he should be able to sand and stain it. He took many tries consuming several weeks, and eventually realized it was a failure. We tried to find wood flooring that was the same as the existing, and were unsuccessful. Also, Jeff said because it is tongue and groove, you can’t cut the boards out and replace them due to the interlocking boards. He said he would find a guy that knew wood floors and they would repair it. Holloway found a wood floor and furniture contractor that came highly recommended. The contractor was unable to repair the floor, although he did correctly identify the floor as a laminate and not hardwood. He said that since it was laminate it was unlikely but possible to make a repair because the wood substrate is so different that the laminate material. He tried twice consuming several more weeks of staining and sanding that rendered our house unusable for the holidays. After the second failure, we paid the first repair contractor the balance of what he was owed by Holloway on January 9th (we had withheld a portion of the payment to Holloway until the repair was complete). After those failures, we told Holloway that we would try to find a contractor to repair the floor. We found a contractor that repairs tongue in groove floors all the time by removing and replacing boards. After checking their references, we hired them contingent on being able to find the flooring. We researched the kind of flooring the previous owner had used and, although it was discontinued, we were able to buy enough to do the job. It was a little difficult to meet with Holloway, but we agreed to meet in the Home Depot parking lot. Holloway reimbursed me for the flooring and agreed to pay for the labor of the contractor. Holloway expressed concerns that the new contractor may also have trouble and I assured him that Holloway’s responsibility would only be to pay for the contractor’s initial attempt at the repair. Since we selected the new contractor without Holloway’s input, we reasoned that it wasn’t fair to hold Holloway responsible for more than the initial attempt. Holloway was informed at that meeting that the cost would be $500.00 The floor was repaired by the second repair contractor that we found, on June 1st and we were satisfied with the work. We told Holloway and he said he couldn’t pay us, but he would be able to pay by July 8th. I felt there was some pulling back on his willingness to complete the transaction, but after some negotiation we settled again on the July 8th date. On July 8th, I told him that payment was due and he said he couldn’t pay it, maybe a week or two. I told him that was unacceptable and it was beginning to seem that he had no intention to honor his commitment and he said “do what you have to do”. So we told the story publicly on Yelp, submitted a complaint to the Better Business Bureau, called the person that referred him to us and told them what had happened, and contacted Angie’s list to submit a review there.