Flooring Depot USA

Baton Rouge Homeowner

The Flooring Depot has the absolute worst customer service, and is the most unprofessional company, that I have ever encountered. I had the displeasure of doing business with The Flooring Depot in Baton Rouge, and would like to share the experience in an effort to save others from the nightmares associated with dealing with Flooring Depot. During the sales process the salesperson seemed very polite and knowledgeable. As a result of the initial meeting, I thought this was a quality company that I would enjoy doing business with; therefore I had contracted with The Flooring Depot to install laminate, carpet, and tile at my home. However, The Flooring Depot's professionalism, courtesy levels, and demeanor drastically changed after Flooring Depot received payment. After installation there were several issues: the installation crew had not installed all of the transition pieces between the laminate & tile floor sections; the crew had removed closet doors during the carpet installation and did not reinstall them; there were imperfections in the tile job (raised tile); the installers had dropped globs of tile grout in several areas which subsequently hardened into raised nodules on the tiles; and the crew had left stickers, from the boxes of flooring materials, stuck to the walls in the home. Over the course of several weeks, I attempted to seek resolution to the issues by contacting The Flooring Depot through phone calls, filling out their website contact form, and even physically visiting their store. During my attempts to reach resolution to my issues, I was consistently met with the same response, that I would need to talk to Kyle (Marshall Kyle Edenfield; the owner). Each time I contacted The Flooring Depot, I would leave my name & number; and inevitably I would never by contacted by anyone. I eventually started to call on a daily basis, and would receive a near endless stream of excuses ("Kyle is out to lunch", "Kyle has already gone home for the day"). Again & again I would leave my name & number, and Kyle would never contact me. After having received such poor service I did some additional investigation (unfortunately after-the-fact); I discovered that I am not alone in my experiences. The Flooring Depot has overwhelmingly negative reviews on Yelp, the Better Business Bureau (BBB), Yellow Pages (YP), CitySearch, and Angie's List. Nearly every one of the reviews cites the exact same problems…poor customer service, incomplete jobs, staff not being available & never returning calls, removal of doors for installation & not replacing them when done, poor quality work; the list goes on and on! Absolutely avoid The Flooring Depot!