Pella Windows & Doors - Corporate Office

Pella Homeowner

Let me start this letter by telling you how I feel...then I will elaborate. Your windows are terrible. Our bills are the same, not lower. Our master bedroom is still burning up every morning. Recently, there's been construction for over 2 weeks on the road at the back of our property (well over 75 yards from the back of our home) and we can hear the equipment, the grinding of the gears, the beeping when they back up, the dumping of the dirt... your windows have done NOTHING to lessen the noise factor coming from the construction. All these things are promises YOUR company makes. All these promises are a million percent FALSE. Over the course of a year between 2020-2021, we filed complaints with Power Home Remodeling (emails, texts, phone calls) the company who installed the $62,000+ worth of windows. We submitted Flir photos (among others using different types of indoor/outdoor thermometers) of the temperatures of the windows during different parts of the day and different seasons during the year. We submitted electric bills showing no change in our energy costs.  PowerHRG  did what they could to "fix" our issues which included replacement of 1/2 dozen windows (months after the initial installation) and they added foam insulation to the master bedroom windows. Our lives were uprooted for a week, not once, but TWICE to try to remedy issues...time off from work, playing musical rooms with our pets, dirt and grime everywhere, loud banging all day, nails all over the driveway and yard, a scratched motorcycle by a careless construction worker who dropped a window on the back fender, and just constant inconvenience....TWICE!!! Power HRG even added a radiant barrier in our attic above the master bedroom (at OUR expense). Nothing has changed. While the reputation of these high-priced windows may be good, the quality of the windows themselves is sub-par considering all that Pella "claims" they can do to lower energy costs, keep hot rooms cooler, lessen loud outside noises, and add value to a home. Right now, we're miserable. Your windows are doing NOTHING to help our energy costs or sound noise, and have only ADDED an additional $700+ charge to our monthly bills (not including what we have to pay every month for the radiant barrier). We have done everything in our power to reach someone who will help us refinance, or take the cost of these poor-quality windows down significantly, or comp them altogether... To no avail. No one at Pella or PowerHRG seems to want to remedy this issue. So we will be sending this letter to anyone who will read it moving forward. We will also be telling our friends, family, and neighbors not to waste a penny on these money-wasting windows. We'll also tell anyone looking to do home repairs, upgrades to their home, and who are looking to move to the area, NOT to waste their money on Pella windows!!  We will absolutely recommend purchasing a better or additional a/c unit to keep cool in the summer. We'll remind everyone that they're better off spending the money on an outdoor pergola to add some comfort to rooms that are hit more heavily by direct sunlight. We'll let people know that they are better off spending the money on a good surround-sound system to drown out any outdoor noises that may affect them inside the home. And we'll definitely tell them to explore alternative methods of energy conservation to help with the cost of their monthly electric bills, as opposed to spending $500, $600, $700+ per month on windows that do NOTHING to lower electricity costs. In short, you've lost an excellent customer. You've lost our faith. You've lost our recommendation. You've lost any future business with us or our families and friends. We'll be taking over a 6,250 square foot home on 10 acres in the near future. That home will NEVER see a Pella window as long as it's standing. If anyone ever asks us about our Pella experience, we'll gladly tell them the truth: Absolutely atrocious customer service. Horrible communication. Zero stars. Incredibly expensive. Waste of money.  Not a single upside to purchasing Pella windows. Not that this will change anything, but hopefully our honest reviews on all social media platforms, Yelp, Yahoo, Google, home repair pages and any other websites might help save a family the time, money and trouble we have gone through. Disgruntled and disappointed!

Claire Morgan

My church purchased double doors from Pella via Lowe's. The doors are beautiful, but the install went very poorly. As the maintenance supervisor at my church, I have tried for the last month to have the install issues rectified but to no avail. The installers chipped the framing wood at the joints, scraped the bronze finish because they did not take out the staples first, and did not secure the uneven foundation under the threshold properly. I have talked to Pella several times to get help with this but have been unsuccessful.

Pella Homeowner

Zero I would seriously reconsider using Pella products over any other window product, have had problems since install time and time again they have been to my home for resolution to no avail. I would never use their products in my home again.