Gilbert's Fencing Company

Herrington

I would not use or recommend Gilbert. Gilbert has installed two fences for us, The first one was smaller and he did a good job. The second fence that goes across the back property line, (90 Feet) with Schoolyard behind so they had plenty of room to work on both sides. They didn't set post correctly and they knew this as they had to cut the fence pieces closest to the post and mound of cement inches above the ground. I'm not a fence installer but I could tell something was not right, within two months the post was loose and the fence was leaning. The cost was $1,800.00, we contacted Gilbert and he and his helper came by the next day, they compacted the dirt around some of the posts and said it was because of the drought, a month prior to that we received a phone call from the city notifying us we had already used 18,000 of water and we about halfway threw billing cycle so I assured him it was not lacking water and pointed out to him all the green grass surrounding the post.He went on and on about the drought, the bottom line is if the post were set correctly they would have not lifted the way they did. There were a few that were set correctly and they were not moving nor were the fence boards cut and shorter around those posts. He assured me they would be back by this week and poor more cement around the post. Gilbert never came back, we called him several times, my mom and I both left messages. Several weeks went by and I blocked my number and called him and he answered, I asked did you forget about me? he said he went on vacation and said he didn't feel like he should pay to fix the fence post. It was not his fault. This is the same man that just bought a new truck and told me he was blessed because of Hurricane Harvey) all that aside we spent $1800.00 on a fence that was swaying in the wind with at least six inches in width and deep loose from several posts. He kept repeating the drought was not his fault etc. My opinion is If it was done right it would not be loose. You can tell just by looking at the first fence he did. He should do what it takes to make it done correctly and should last more than a couple of months. Good customer service is to fix the problem whatever it is. I ran it by my neighbor who is a contractor to see what his opinion was on the fence problem. He confirmed the posts were not set correctly etc. Cement probably didn't make it all the way around and especially on the bottom. I took pictures of the fence boards he had originally cut to fit over the mound of cement and said you had to have known there was a problem from the beginning that is why you cut the boards it's cooler now Gilbert please do the right thing and fix it or I will report you to the BBB. I think they will agree, he wrote me back and said his helper would be by next week. It has now been over a month and nothing so I last week sent him a text and said your helper never came by? no response. I don't want anyone to go threw this my Dad passed away and my Mom is on a limited income and should not have to pay more money to have the fence fixed correctly like it should have been done in the first place.