C & W Pump, Pool & Motors

Joel Ludlow

I contacted C&W Pump, Pool & Motors & Motors about getting a quote to repair my faulty index valve which had been told to me from a few different lawn services and friends that it would be around $200 to replace. When the tech arrived at my home he took my pump out of my garage and told me he needed to take it to his shop to remove a pipe that he was un able to remove at the home. I was confused of why he was taking the pump if the index valve was being replaced because they are two separate things, but he assured me that it was necessary. I asked for a ballpark price several times and his response each time was "under a million dollars". He returned 45 minutes later to put the pump back in and replace the valve, but when he put the new pipe on he cracked the casing around the pump. So he needed to take it back again to the shop to repair. This was on a Monday and he assured me that he would be back the following day(Tuesday). He never showed up on Tuesday. He did show up on Wednesday, a day late, while I was at work. He called to informed me that I owed him $480 for the work that he had done, and that the system was not working and if I wanted it functioning that I would need to pay him an additional $180 to replace the index valve. Which was confusing because that is the part that I originally contacted them to fix. He stated that he had to fix all these other things in order to find out if the index valve was bad or not. Well I already knew it was bad...That is why I asked them to come out. I was instructed to pay him over the phone if I wanted the rest of the work done, which was not acceptable in my opinion because my system was not operational. He came out to finish the job and was very rude and standoffish. So in a nutshell I asked for one service and get several others that I did not ask for and at a premium price. Oh and I forgot to mention that most of the parts that he put in the system were USED! When I asked him to review the pricing of everything with me the tech got very agitated and defensive. Which was surprising considering he was bragging about how long he was in the business, 20+ years according to him. I told him that for the price I was paying I expected to he spoken to in a kind manor, which only seemed to frustrate him further. I was charged $729.53. I would say they made out pretty good for only two hours works. Customers Beware!!!